Help centre

Questions, answered

Everything clients and stylists ask us most. If yours is not here, write to us — we answer every message ourselves.

Choosing

For added thickness only, 100–120 g is plenty. For length plus volume most clients take 150–200 g, and 250 g if your own hair is very thick or you are going past 60 cm.

Clip-ins for occasional wear, tape-ins for a light everyday set, keratin bonds for the longest wear, and wefts if your stylist prefers sewing. Lace wigs are for full coverage.

Yes. Our blonde takes a gloss or toner beautifully. We recommend going darker rather than lighter, and always asking your stylist to strand test first.

Wearing

With correct care, 6 to 12 months of wear. Tape-ins are re-taped every 6–8 weeks, bonds every 3–4 months.

Yes to both. Rinse with fresh water after chlorine or salt, and keep heat under 180 °C with a protectant.

Orders

We ship worldwide. Delivery is complimentary on orders over €500, and duties are calculated at checkout for non-EU destinations.

Send us a daylight photo within 14 days and we will exchange the unopened set for a closer shade, free of charge.

Yes — our trade programme opens at five sets per order with tiered pricing and a named account manager.

Still deciding?

Send us a daylight photo and we will match the shade for you.

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