Privacy policy
What we collect when you shop, write or join the list, and how we use cookies.
- Seller
- Kovács Ferenc e.v. — sole trader
- Trading as
- Souveraine Extensions
- Registered seat
- 7000 Sárbogárd, Tinódi utca 74, Hungary
- Tax number
- 92399635-1-27
- Sole-trader registration number
- 62847252
- EU VAT
- None — small-business VAT exemption
Who is responsible
The data controller is Kovács Ferenc, sole trader, trading as Souveraine Extensions. Registered seat: 7000 Sárbogárd, Tinódi utca 74, Hungary. Tax number (adószám): 92399635-1-27. Sole-trader registration number: 62847252. Write to hello@souverainehair.com.
We sell Remy hair to customers in Hungary, Austria, Germany, Switzerland, Romania, Slovakia, Czechia and Poland. This notice is written in English. We answer privacy requests in Hungarian or German. The supervisory authority for the controller is the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).
What we collect
When you buy: name, email, delivery and billing address, phone, order contents and payment status. When you write or apply for trade: the fields on that form. When you join the list: your email, after you tick the marketing box. Payment card numbers never reach our servers — they stay with the payment provider, or you pay on delivery / invoice while Stripe is not configured.
Why we collect it
To fulfil the contract (pack, ship, return), to answer you, to keep accounts as Hungarian law requires, and — only with consent — to send occasional restock and offer emails. We do not sell personal data and we do not run advertising pixels unless you accept optional cookies and we later add a measurement ID in WordPress.
How long we keep it
Order and invoice records for the period required by accounting law (typically eight years in Hungary). Marketing emails until you unsubscribe. Contact messages while we need them to help you, then they are deleted. Cookie choices for 180 days.
Cookies
A first-party banner on this site asks you to accept all cookies or keep essential only. Reject is as easy as accept. Essential cookies: the shopping bag, checkout session, login, your language (souveraine_locale), and the choice itself (souv_consent). Optional cookies: analytics, loaded only after “Accept all” and only if the shop owner has set a measurement ID. We do not use a third-party consent plugin. You can reopen the banner from Cookie settings in the footer. Google Fonts are loaded to render the shop type; they are disclosed here and are not used as an advertising tracker.
Sharing
Kvikk, which books the courier (MPL, Packeta or GLS), the payment or invoicing provider, our accountant, and the hosting company that runs this VPS. No one else, unless a court or regulator requires it.
Your rights
You may ask for a copy, a correction, deletion, restriction, portability, or to object. Withdraw cookie or marketing consent at any time. Write to hello@souverainehair.com.
You may complain to NAIH (1055 Budapest, Falk Miksa utca 9–11., ugyfelszolgalat@naih.hu, naih.hu) or to the data-protection authority where you live in the EU.